Privacy Policy

1. About this Privacy Policy

Lisboa7 Casino respects the privacy of players and aims to handle personal information responsibly. This policy is written for players in Australia and describes, in general terms, the types of information an online casino site may collect, the reasons for using it, how it may be shared, and the steps taken to help protect it. The exact information handled may depend on the services a player uses, the account activity involved and the legal requirements that apply.

By using the website or providing information, a player acknowledges that their information may be handled as described in this policy, where permitted by applicable requirements. Some information is needed to create and operate an account, process transactions, meet verification requirements or provide support. If a player does not provide information that is necessary for these purposes, some services may not be available.

This policy applies to information collected through the website, account features, customer support interactions, payment activity and related online services. It does not necessarily apply to websites or services operated by third parties, even where a link to them appears on the website. Players should review the privacy information provided by those third parties before sharing personal information with them.

Keeping information accurate

Players are expected to provide information that is accurate, complete and current when registering or using an account. Keeping account details up to date can help with identity checks, transaction processing, account security and support. If information changes, players can contact privacy support using the details in the data rights section of this policy.

2. Information that may be collected and why it is used

The information handled by an online casino site can vary according to the player’s activity. Lisboa7 Casino may collect information directly from a player, receive information from service providers involved in verification or payments, or collect technical information automatically when the website is used.

Account and identification information

• Name, date of birth, contact details and other registration information supplied when an account is created or updated.
• Login details, account preferences, responsible gambling settings, records of communications and information used to help secure the account.
• Identity or age verification information, which may include copies or details from identification documents and information needed to confirm that an account is being used by the correct person.
• Information provided when a player asks for help, makes a complaint, reports a problem or otherwise communicates with support.

Payment and transaction information

• Deposits, withdrawals, wagers, account balances, transaction dates and related account activity.
• Payment method details and information needed to process, confirm or investigate a transaction. Full payment card details may be handled by an authorised payment provider rather than being stored directly by the website.
• Information connected with refunds, chargebacks, disputed transactions, payment verification and suspected misuse.

Technical, device and usage information

• Internet Protocol address, browser type, operating system, device type, language, time zone and general connection information.
• Pages visited, links or features used, session information, approximate location derived from technical data and information about how the website performs.
• Cookie identifiers, similar online technologies and security information used to recognise a device, remember preferences and identify unusual activity.

Main purposes for using information

• To create, maintain and administer a player account and provide the requested services.
• To verify identity, age and account ownership, and to complete checks designed to prevent fraud, money laundering, account abuse and other prohibited activity.
• To process deposits, withdrawals and other transactions, keep accurate financial records and investigate payment issues.
• To provide customer support, respond to enquiries, manage complaints and communicate about account or service matters.
• To maintain website functionality, monitor performance, troubleshoot faults and improve the player experience.
• To meet legal, regulatory, security, accounting and record-keeping obligations that apply to the service.
• To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

3. Sharing, security and retention

Personal information may be disclosed where reasonably necessary for the purposes described in this policy. Information may be shared with service providers that support website hosting, technology, identity and age verification, fraud prevention, payment processing, customer support, security, analytics, communications or other operational functions. These providers should only receive information relevant to the services they perform and may be subject to confidentiality and security obligations.

Information may also be disclosed where this is necessary to protect the website, players or other people, to investigate suspected fraud or unlawful activity, to enforce applicable terms, or to respond to a valid legal or official request. A disclosure may be made if required to protect rights, safety, property or the integrity of the services. Lisboa7 Casino does not treat personal information as public information and does not sell it as a general consumer mailing list.

Protecting personal information

Reasonable technical and organisational measures may be used to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication procedures, monitoring, secure transmission and restrictions on who may view information. No website, account or method of transmission can be guaranteed to be completely secure, so players should use strong account credentials, keep login information confidential and contact support promptly if they suspect unauthorised activity.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed. The length of retention can depend on the type of record, the reason it was collected and any ongoing legal, security or dispute requirements. When information is no longer required, it may be deleted, anonymised or securely disposed of.

Service providers and locations

Some technology, payment, verification or support providers may process information in countries other than Australia. Where this occurs, appropriate steps may be taken to protect the information and to use providers that are expected to handle it securely. The safeguards available can depend on the provider, the type of information and the requirements that apply to the relevant service.

4. Cookies and similar technologies

Cookies are small text files or similar technologies placed on a device when a website is visited. They can help a website recognise a browser, keep a player signed in during a session, remember preferences, support security and understand how features are used. Some cookies are necessary for core account and website functions, while others may be used for analytics, performance or marketing purposes.

Cookies may collect information such as a device identifier, browser information, pages visited, session dates and general usage activity. This information can help identify technical problems, detect unusual behaviour and improve the website. Where required, consent may be requested before using non-essential cookies or similar technologies.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be deleted, blocked or limited, and may provide notifications when a cookie is being placed. Blocking some cookies can affect sign-in, account features, security checks or the way parts of the website operate. Changing browser settings does not necessarily remove information already collected or affect cookies placed by other websites.

5. Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification of identity, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

Making a data request

To exercise a privacy right or ask a question about the handling of personal information, email support@lisboa7casino.click. The request should explain what information or action is being requested and, where possible, include enough account detail to help identify the relevant records. Information may be requested to confirm identity before a request is completed. This helps protect accounts from unauthorised access.

• Access: ask for a copy of personal information held about you, together with general information about how it is used, subject to permitted exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be kept for a period required by law or for legitimate security, dispute or transaction purposes.
• Marketing consent: withdraw consent to marketing communications at any time. A player may also use an unsubscribe option included in a marketing message where one is provided. Service messages about an account, transactions or security may still be sent when necessary.

Requests will be considered in line with applicable privacy requirements. There may be circumstances where access, correction or deletion is limited, delayed or refused, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with a legal record-keeping obligation. If a request cannot be completed in full, an explanation may be provided where permitted.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, security practices or applicable requirements. The updated version will be made available on the website and will apply from the stated or implied effective date. Players should review this page occasionally, particularly before continuing to use the services after a significant update. The version published on the website is the current version.